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Terms & Conditions

Reservations

You may make reservations up to one year in advance.

Prior to your arrival please try to give us an indication of your arrival time. If the expected arrival time is going to be significantly delayed (greater than 3 hours), please contact us.

All reservations must be guaranteed by a credit/debit card. Your card must be valid for the duration of your stay. Your card will only be debited in the event that you fail to show up for your room.

If a credit/debit card is not available, a cheque equalling 50% of the total bill - made payable to Fraoch House - must be received within 14 days of arrival.

Payment

Your account must be settled in full on arrival, using any one of our available payment methods.

Please click here to see a list of payment methods

Conditions of Rental

The number of people occupying the property must not exceed the number agreed at time of booking unless subsequently agreed with us, the owners.

The hirer must leave the property in the same clean and tidy condition as they found it, otherwise an additional cleaning charge will be incurred.

We (the owners) shall be entitled to enter the property during the rental for all reasonable purposes and we are bound to take all reasonable steps to notify you should this become necessary.

The hirer will be responsible for any damages, or breakages to the property and furnishings etc. All damage must be reported immediately and paid for prior to departure or we reserve the right to charge this to your credit/debit card.

Note that by completing a booking, the hirer enters into a legal agreement which binds you to abide by the conditions of the booking, rental and cancellation policy

Cancellation

If you need to cancel or change your reservation, please do so as soon as possible, but not less than 7 days prior to arrival. A cancellation note will be sent and should be retained as proof of cancellation.

If you cancel a guaranteed reservation up to 14 days prior to arrival, you will be liable to pay 50% of the total cost of your reservation.

If you cancel a guaranteed reservation up to 7 days prior to arrival, you will be liable to pay the total cost of your reservation in full.

If we manage to fill the availability, we will endeavour to minimise the cancellation cost to you.

Arrival and Departure

Arrival time is flexible. If you arrive before your rooms are ready, we will give you keys and move your bags to your room once it is ready for you.It would be helpful to advise us of your arrival time so that we can plan our day and be here for your arrival.

Check out time is 11am.

Miscellaneous

We regret that, with the exception of assistance dogs, no pets are permitted within the guest house.

Although Fraoch house will make every possible effort to accommodate your personal requirements, we apologise in advance if your particular requests cannot be met.




AA 4 Star

AA 4 Star - Highly Commended

Eviivo Gold Award - Finalist

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Wheelchair

66 Pilrig Street

Edinburgh

EH6 5AS


Tel / Fax: 00 44 (0)131 554 1353